Every bottle of Sri Thirumalai Chekku Oil is freshly pressed in wooden chekku and carefully packed. If something goes wrong with your order, we will make it right. Because our oils are food products, returns are accepted only in the cases listed below.
1. When you can ask for a replacement or refund
- The bottle or can arrived damaged, broken, or leaking
- You received the wrong product or wrong quantity
- The product arrived with a broken or tampered seal
- The product is expired at the time of delivery
2. When returns are not accepted
- The seal has been opened or the product has been used, except for a genuine quality issue reported on first use
- Change of mind after the order has been dispatched
- Natural changes in colour, thickness, or sediment. Cold-pressed oils are unrefined, so a little settling at the bottom and slight colour differences between batches are normal and a sign of purity
- Damage caused by wrong storage after delivery, such as keeping the oil in direct sunlight or near heat
- Complaints raised after the reporting time mentioned below
3. How to report a problem
- Contact us within 48 hours of delivery on WhatsApp at +91 90955 22553.
- Share your order details, name, and phone number.
- Send clear photos of the product, the label, and the outer package. An unboxing video is strongly recommended for damage or leakage claims.
- Our team will check and respond within 2 working days.
4. Replacement or refund
Once your claim is approved, you can choose either:
- Replacement: we send the same product again at no extra cost, or
- Refund: the amount is returned to your original payment method (UPI, bank account, or card)
Approved refunds are processed within 5–7 working days. The time taken for the amount to reach your account depends on your bank.
In most cases you do not need to send the damaged product back. If we need it, we will arrange the pickup or tell you how to return it.
5. Order cancellation
- You can cancel your order for a full refund before it is dispatched. Please contact us on WhatsApp or phone as soon as possible.
- Once the order has been dispatched, it cannot be cancelled.
6. Bulk and custom orders
Bulk orders, wholesale orders, and custom-packed orders are prepared specially for you. They cannot be cancelled once production or packing has started. Any quality issue in a bulk order will be handled case by case.
7. Shipping charges
Shipping charges are not refundable, except when the product was damaged, wrong, or defective because of our mistake.
8. Contact us
For any refund, return, or cancellation request, please reach us at:
- WhatsApp / Phone: +91 90955 22553 / +91 75982 22553
- Email: ganapathypoongs@gmail.com
- Address: 19, KNK 2nd Main Road, Moolapatrai, Thirunagar Colony, Erode – 638003